Driving Growth, Agility, and Innovation through Digital Transformation
BU Head of ICT & Digital Transformation, Frost & Sullivan – Middle East & North Africa
Digital Transformation has emerged as a buzz word across the globe, as well as in the region. It is rare to find any large or medium organization not having digital transformation at the center of their business strategy. DX is not just about the technology, and it is in fact a fundamental shift in the way businesses are going to offer their products and services, interact with customers, deliver customer experience, and most importantly run their day to day business. Clearly, the DX is expected to impact different aspects and functions of business in different ways; at the same time, DX could mean different things to different industries and even different organizations within the same industry. This is why there is no standard definition of DX. In this presentation, Saurabh Verma, Head of ICT practice, MEA at Frost & Sullivan will share insights on the changing business landscape, emergence of DX, the way forward, and how to embark on this transformational journey.